This training is designed to provide participants with basic knowledge, skills and tools needed to effectively respond to individuals experiencing emotional or behavioral distress.  Participants will learn about best practices in de-escalation framework including strategies to maintain safety, reduce tension and promote positive outcomes during challenging situations.  This training will look at how staff interactions, communication styles and responses can influence an individual’s ability to self-regulate or recover from a challenging situation.

Presented By MaKayla Gusching, Regional Program Director for Teenworks